Shipping Policy - LOOM TREASURE
At LOOM TREASURE, we are committed to providing exceptional customer service and ensuring a smooth and convenient shipping experience for our valued customers. This Shipping Policy outlines important information regarding shipping, delivery, and related processes for your reference.
Shipping Destinations :
We currently offer shipping services to customers within the continental United States. We are actively working to expand our reach and will update our shipping destinations accordingly.
Order Processing Time :
Once your order is placed on our website, our dedicated team will initiate order processing within 3-5 Weeks. Please note that business days do not include weekends or public holidays.
Shipping Methods and Carriers :
To ensure the safe and timely delivery of your rugs and carpets, we partner with reliable shipping carriers such as UPS, FedEx, and USPS. The shipping method and carrier for your order will be determined based on factors such as item size, weight, and shipping destination.
Shipping Charges :
Shipping charges will be calculated and added to your order at the checkout stage. The shipping cost is based on factors including the size, weight, and destination of the item(s) being shipped. We may also offer promotions or discounts on shipping from time to time, which will be clearly communicated on our website.
Estimated Delivery Time :
The estimated delivery time will depend on the shipping destination and the shipping method chosen for your order. Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information. This will allow you to track the progress of your shipment and obtain a more accurate estimated delivery date.
International Shipping :
At present, we do not offer international shipping services. However, we are actively exploring options to expand our reach beyond the United States and will update our policy accordingly.
Order Tracking :
For all orders shipped, we provide a tracking number that allows you to monitor the status and progress of your shipment. You can track your order by visiting the carrier's website and entering the provided tracking number.
Shipping Insurance :
We take utmost care in packaging and handling your rugs and carpets to minimize the risk of damage during transit. However, in the unlikely event that your item is damaged or lost during shipping, please contact our customer support team immediately. We will work closely with you to resolve the issue and initiate any necessary claims with the shipping carrier.
Delivery Issues :
If you encounter any delivery-related issues such as delays or failed delivery attempts, please contact the shipping carrier directly using the provided tracking information. In case you need further assistance, our customer support team will be available to provide guidance and support.
Change of Shipping Address :
If you need to change the shipping address after placing an order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, provided that the order has not already been shipped.
We value your satisfaction and aim to provide the best possible shipping experience. If you have any further questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team. Thank you for choosing LOOM TREASURE.
